SSS Will assess all warranty claims to ensure that products have been subject to normal ‘wear and tear’. Any claim which is adjudged to have been caused by misuse or abuse – will not be considered as a warranty repair.
All warranty claims must be returned to SSS via the distributor from where the original purchase took place, and at the cost of that distributor. Once repaired, SSS shall return the product to the relevant distributor at the cost of SSS.
Mechanisms rated for 5 years are covered for use at a rate of 8 hours per day, 5 days per week.
Mechanisms rated for 10 years are covered for use at a rate of 24 hours per day, 7 days per week.
Upholsteries are not covered by SSS warranty. All fabrics supplied by SSS are covered by the respective warranty policy of the relevant upholstery supplier.
Any new product deemed to be faulty within 10 working days of being purchased – which needs to be returned to SSS for assessment &/or repair, shall be done so at the full cost of SSS.
We ask that you stop using the product immediately. Damage that occurs as a result of continued use of a faulty product will not be covered under warranty.